FAQs

 

Frequently Asked Questions

What is the diffuser’s capacity?
It holds 300 ml of water — perfect for small to medium rooms.

How long does it run?
The diffuser provides up to 6–8 hours of continuous mist.

Does it have auto shut-off?
Yes. It automatically turns off when the water level is low for safety.

Is it quiet?
Yes, the Yelvu diffuser runs whisper-quiet, making it ideal for bedrooms, workspaces, and yoga areas.

What materials is it made from?
It’s made of BPA-free plastic with an elegant wood-grain finish.

What’s included in the box?
You’ll receive one Yelvu Essential Oil Diffuser, one power cable, and one user manual.

How do I use it?
Fill the tank with clean water, add a few drops of your favorite essential oil, close the lid, turn it on, and enjoy the mist and light.

Do you offer free shipping?
Yes, all orders include free worldwide shipping. Orders are processed within 48 hours.

How long does delivery take?
Europe: 7–10 business days.
USA and other regions: 7–10 business days.

What is your return policy?
We offer a 30-Day Satisfaction Guarantee. If you’re not happy with your purchase, you can return it for a full refund.

Who operates Yelvu?
Yelvu is operated by Brightway Global Trade Limited, registered in Hong Kong.

How can I contact support?
You can reach us anytime at support@yelvu.com — our team is available Monday to Friday, 9 AM to 6 PM (HKT).