Cancellation Policy

Effective Date: [Insert Date]
Operated by: Brightway Global Trade Limited (trading as Yelvu)

1. Order Cancellations (Before Shipment)

  • You may cancel your order within 24 hours of purchase without penalty, provided the order has not yet been shipped.

  • If your order has already been processed or shipped, it cannot be canceled. In this case, you may request a return in accordance with our Refund & Returns Policy.

3. How to Request a Cancellation

To cancel an order, please contact us as soon as possible:
Email: support@yelvu.com
Include your order number and reason for cancellation in your request.

4. Non-Cancellable Situations

We may be unable to cancel:

  • Orders already shipped or delivered.

5. Refunds for Cancellations

  • If your order is canceled successfully before shipment, we will issue a full refund to your original payment method within 7–10 business days.

6. Contact Us

For any questions about cancellations, please contact us:

Email: support@yelvu.com
Business name: Brightway Global Trade Limited
Trading name (DBA): Yelvu